Mizuruk.com's Refund and Return Policy

At Mizuruk.com, our commitment is to supply customers with top-notch products. However, we understand there may be times when you need to return an item or request a refund. If, for any reason, you're not entirely satisfied with your purchase, we offer a user-friendly 60-day return policy. This means you have 60 days from the date of receipt to submit a return request; requests made after this period will not be entertained.

This policy outlines all the rules and conditions related to returning items and obtaining refunds for purchases made on our website.

1. Eligibility Criteria for Returns and Refunds

Defective Products: If the item you receive is damaged or defective due to a manufacturing flaw or quality issue, you are eligible for a return or refund.

Incorrect Product Received: If you receive an item that does not match your order, we will assist you with a return or exchange.

2. Time Limit for Returns

You must notify us of your intention to return a product within 60 days of receiving it.

3. How to Return an Item

Initiating the Return: To start the return process, please send an email to our customer support team at mizuruk@outlook.com. Include your order number, the reason for the return, and any relevant pictures of the product.

After-Request Actions: Our team will review your request. If approved, we'll provide you with the return address. If applicable, we'll also include a return shipping label.

4. Conditions for a Valid Return

Condition of the Item: The item must be returned in its original condition, with all labels intact and in the original packaging.

Hygiene and Usage Standards: For safety and hygiene reasons, the item should not show any signs of being worn, used, or damaged. We reserve the right to reject returns if the product does not meet these requirements.

5. Refund Process

Once we verify that the returned item matches the description provided by the buyer, we'll process the refund within 1-2 business days. The refund will be sent back to the original payment account. Note that the time it takes for the refund to appear in your account depends on your card issuer and usually ranges from 7-15 days.

6. Return Charges

There are no additional handling fees for returns. If the return is due to an error on our part, such as sending the wrong item or a quality issue, we will refund the full amount, including return shipping costs.

7. Exchanges

If you wish to exchange your item for a different size or model, let us know your preference when contacting us. We’ll guide you through the exchange process. There are no additional handling fees or shipping charges for exchanges.

8. Cancellation

If you want to cancel your order before it ships, contact us immediately. Once the product has been shipped, our standard return policy applies.

9. Contact Information

If you have any questions or need further assistance regarding returns and refunds, don’t hesitate to reach out to our customer support team at mizuruk@outlook.com.

10. Policy Updates

Mizuruk.com reserves the right to update and change this Return and Refund Policy at any time. It is your responsibility to check this policy regularly for any changes. Continuing to use our website means you accept these policies.

Return Address: 11 Bela Ct, Meadow Heights VIC 3048, Australia
Email: mizuruk@outlook.com
Business Hours: 8:00 AM - 6:00 PM, Closed on Saturday and Sunday